This troubling situation is far too common: Your employees return from a training or e-learning course armed with new information and skills. Yet, days after the training, your staff begin to forget what they just learned and revert back to old habits. It is like the training never took place at all! While you invested a lot of time and money in the training, the impact is very low and this can be extremely frustrating. What is going on? When you want staff to learn new information, retain it, and implement it in the workplace, you must understand the brain’s ergonomics and design a program that is effective.