In Ep. 3 of this special series, we pinpoint what organizations must do to prepare their new, front-line managers to excel in what will comprise 80% of their new role: managing the performance of direct reports.

ICC expert facilitator and coach Amy Twiggs shares the 3 areas on which organizations need to focus their attention when preparing new managers to manage the performance of others:

• Planning performance, including goal setting
• Tracking performance, including pinpointing gaps
• Giving feedback, including closing those gaps

Bottom line: companies must do better to help new, front-line managers grasp unfamiliar responsibilities in managing former peers. This episode highlights just what organizations need to do in support of their budding people leaders.

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