For all organizations, leadership errors can lead to delays, lost sales and diminished customer satisfaction. In healthcare, however, even minor mistakes can cause catastrophic results. All industries require focus, effective communication and accountability; but in healthcare, the results could be life or death.
At ICC, we understand the pressures and challenges many healthcare organizations face in today’s complex landscape. Hospitals, primary care offices, pharmaceutical providers, medical staffing companies and hospice facilities are all tasked with ensuring a high level of patient care while managing talent and leadership concerns.
Common challenges include hiring, retaining and engaging your top talent; dealing with the pace of change and reduced budgets; or developing technical experts, including physicians, who are equipped to take on leadership roles.
Challenges ICC helps clients solve
CHALLENGE: A national, nonprofit healthcare corporation based in Colorado needed to develop and prepare a finance director to step into higher levels of leadership as part of the organization’s succession plan.
SOLUTION: One of ICC’s senior, certified executive coaches worked directly with the finance leader to improve his communication skills, his leadership capabilities and his overall business acumen to allow him to step into the senior executive role.
CHALLENGE: A medical device company was struggling with building its leadership pipeline for mission-critical positions that reported directly to the executive management team. C-suite leaders recognized this gap as a serious weakness of this publicly held company; leaving it vulnerable in the eyes of its internal and external stakeholders.
SOLUTION: ICC developed and delivered the organization’s first-ever Leadership Development Program for high-potential managers that better positioned members of this cohort for assuming higher levels of leadership. Several were promoted within a year of completing the program.
CHALLENGE: ICC supported one of Colorado’s largest providers of group dental benefits in a reorganization as it transitioned its internal operations to more efficiently meet the needs of its members and the dentists it serves.
SOLUTION: Prior to the official reorganization, ICC conducted “personal branding” workshops to support employees who would likely be impacted. Hands-on activities helped each person reposition themselves for roles within the new structure. They updated their resumes and prepared for internal interviews for newly created positions. Several employees earned roles within the new structure as a result. ICC’s team of professional Career Transition Coaches then supported the separated employees with one-on-one outplacement programs, with nearly 100 percent participation.