By: Susan Ruhl
Executives from North America, Europe and Australia identified key skills that are in demand, the roles at risk and the effective ways to develop employees.
ICC, an OI Global Partner, has released the results of its Future of Work survey of human resources professionals from North America, Europe, UK and Australia.
“Despite the differences in location and industry, there are common challenges and risks which organizations are facing, and they are implementing solutions that are effective in managing an increasingly diverse workforce,” said Susan Ruhl, founding partner of ICC, Inc. and Board Chair of OI Global Partners.
Among the key findings, respondents indicated that the top four skills employees must have for companies to be competitive in today’s marketplace include:
- Strong communication ability
- Willingness to learn
- Understanding analytics
- Managing diversity
“As companies are faced with high velocity change, identifying and developing people who have a willingness to learn, can communicate effectively and manage diversity helps to keep companies nimble and moving forward,” suggested Ruhl.
Other findings noted that the most significant human resources challenges organizations are currently tackling include:
- Attracting and hiring talent
- Adapting to change
- Retaining talent
- Employee engagement
Alternately, the survey results also revealed that organizations are finding the following as the most effective ways to develop their people and address the other challenges:
- Internal leadership development programs
- Career conversations
- Internal coach training
- External leadership development programs
Finally, respondents indicated which roles are in decline or at risk in their organizations. Specifically, which jobs, functions or levels were being reduced or eliminated. Administrative roles are by far the most at risk, followed by middle management, back office, support services and technical roles.
The full set of survey results can be downloaded here.
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ICC-Innovate. Coach. Consult. is an OI Global Partners firm, a global outplacement and talent management consulting firm with more than 225 offices around the world. Based in Denver and Cincinnati, ICC firmly believes that the success of a business lives and dies by its people. Acting as an extension to client organization’s internal resources, ICC helps human resources and other leaders add value to the bottom line through talent management consulting, organizational effectiveness, compassionate outplacement services and executive coaching. Visit www.InnovateICC.com.