Download ICCs latest ebooks featuring today’s hottest topics in leadership, management development, coaching and outplacement.

2020 Business Impact and Workforce Trends Report

As the COVID-19 pandemic began to take hold earlier this year, life as we knew it was upended and changed. Who would have predicted such upheaval when we rang in 2020? Schools closed, businesses shuttered, lockdowns ordered, millions of jobs lost.[i] It’s been a lot. And yet, in the midst of everything, creativity and innovation abound and there’s much hope for improved ways of living and working. As we forge our way forward, the new “normal” is looking different than the old normal. None of us has a roadmap, and we are all making our way through the ambiguity as best we can.

    Leading Through Uncertain Times

    In January 2020, few of us could have predicted how the year was going to proceed. The coronavirus pandemic brought drastic changes and ushered in a degree of upheaval and uncertainty that many of us had never experienced before. Truly, all times are uncertain. While we typically assume that well-laid plans are going to proceed as intended – and to be sure, they often do – we never really know what is going to come along and cause turmoil. But there are indeed times when we experience life’s uncertainty more acutely than we do at other times.

      The Layoff Guidebook: Conducting Effective and Compassionate Layoffs

      Layoff. Reduction-In-Force. Headcount Reduction. Downsizing. No matter what you call it, letting go of employees is one of the most difficult and sensitive activities that companies face. And yet, more than 85% of Fortune 500 companies have downsized at some point, and virtually every sector of the economy has experienced a reduction-in-force. Like any other organizational change, layoffs can happen in more and less effective ways. Conducting layoffs in a thoughtful, organized and compassionate manner is important for several reasons.

        Don’t Overlook Your Survivors: How to Support Remaining Employees After A Layoff

        When you go through a layoff, downsizing or reduction-in-force – whatever you call it – it is radically important to treat departing employees with respect and compassion. For one thing, it is the right thing to do considering the devastating impact that a layoff can have on employees. In addition, the experience that employees have as they are forced to depart can affect your company’s reputation in the community, with your customers and within your industry.

          The Beginners Guide to Reinforcement

          With the emergence of training reinforcement, the effectiveness of training has been greatly improved. Trainers stay in touch well past their training events, creating a culture of continuous learning. In this eBook, we discuss everything you need to know to get your team started with training reinforcement.

            The Science Behind Reinforcement

            New knowledge and skills start to fade away as soon as participants walk out the door of a training session. When you want your employees to learn new information, retain it and implement it in the workplace, you must understand the brain’s ergonomics and design a knowledge retention program that is effective.

              Moving Beyond the Forgetting Curve

              The forgetting curve proves that a majority of employees will forget important information within hours or days after training has ended. Are your employees actively changing their behaviors to better fit the needs of the business? Without behavior change, you are only reminding employees; you are not reinforcing learning objectives. This eBook explores effective training methods for employees. Download below.

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