As the COVID-19 pandemic began to take hold earlier this year, life as we knew it was upended and changed. Who would have predicted such upheaval when we rang in 2020? Schools closed, businesses shuttered, lockdowns ordered, millions of jobs lost.[i] It’s been a lot. And yet, in the midst of everything, creativity and innovation abound and there’s much hope for improved ways of living and working. As we forge our way forward, the new “normal” is looking different than the old normal. None of us has a roadmap, and we are all making our way through the ambiguity as best we can.